Hermes

New capabilities in EasyLife 365 Identity help improve support workflows by giving you control over where automated email replies are routed. With Reply-To configuration, organizations can ensure users get the help they need instead of sending emails to unmonitored mailboxes.

What’s new?

1. Reply-To Configuration for Notifications

   A new Reply-To feature gives you control over which email address receives responses when a user replies to an automated email. You can specify a custom email address (e.g., support@yourcompany.com) so user replies are routed directly to your support team instead of a no-reply address.

   This applies to general automated notifications such as approvals, warnings, and lifecycle alerts.

How these updates will affect you

• Control where user replies are sent by configuring custom reply-to addresses
• Support teams receive replies directly, streamlining issue resolution
• Reduce missed queries by routing replies away from unmonitored mailboxes