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Notifications

Notifications​

The notifications section allows you to control whether EasyLife 365 Mail sends email notifications to your users, how these notifications are sent, and what the default language for the email notifications is. By default, notifications are sent via Teams, but you can disable it and notifications will be sent by email. EasyLife sends all emails from a SendGrid account using the EasyLife email domains and templates. You can choose to send email notifications from a specific mailbox in your Exchange Online environment instead. Enable the check box next to Use a custom from address and enter the primary email address of the a specific mailbox in the text box below.

Escalation notifications are always sent via email.

It is also possible to enable Progressive notifications, which will only work if Teams notifications are enabled. This means that Teams will send the first reminder for an incompliant policy, and every subsequent reminder will be via email. If the user takes action and makes the policy compliant, the workflow resets.

Language​

EasyLife 365 can consider different settings when choosing the language for email notifications.

If the check box Use mailbox regional settings is enabled, EasyLife uses the user's mailbox regional settings from Exchange Online. If the check box is not enabled (or EasyLife 365 doesn't have permission to read mailbox settings or the mailbox is not hosted on Exchange Online), it uses the Entra ID attribute PreferredLanguage.

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If you want to use this feature, you cannot restrict API permissions to members of a distribution group.

If a language cannot be determined using any of the above methods, EasyLife falls back to the default language. The default language for notification emails is English. You can change that by selecting another language from the Default language drop-down.

You can find a list of all email notifications here.

Webhook​

You can attach a Webhook to all our notification events in EasyLife 365 Mail. This allows you to trigger external processes, such as an Azure function, to run custom actions based on events in EasyLife.