Notifications

BasicProfessional

Even the best credential tracking system is ineffective if the right people don't know action is needed. Without targeted notifications, expiring credentials get overlooked, important emails get buried, and application owners miss critical deadlines.

The business problem:

• Credential expirations go unnoticed until applications fail
• Generic email alerts get ignored or lost in inbox clutter
• Unclear ownership means nobody takes action
• Manual follow-up creates administrative burden
• Notifications sent to the wrong people delay remediation

Benefits

Proactive, intelligent notifications ensure timely action:

✅ Ensure timely action - Alerts reach the right people at the right time
✅ Reduce notification fatigue - Send alerts only to those who can and should act
✅ Improve response rates - Direct links to application pages eliminate friction
✅ Maintain accountability - Clear ownership ensures someone is responsible
✅ Minimize manual follow-up - Automated escalation reduces administrative overhead
✅ Prevent duplicate work - Task-based notifications avoid alerting entire teams unnecessarily

How notifications work

EasyLife 365 Identity Insiders sends two types of notifications based on different scan schedules:

Credential expiration notifications

To help ensure a timely response to expiring credentials, EasyLife 365 Identity Insiders proactively sends alerts as expiration dates approach.

Every Monday, EasyLife 365 Identity Insiders conducts a weekly scan to identify upcoming credential expirations and delivers a single warning per app via Microsoft Teams and/or email. Each notification includes a direct link to the relevant app page, making it quick and easy to review and take action.

Policy compliance notifications

For governance enforcement, EasyLife 365 Identity Insiders performs daily scans to evaluate policy compliance across all applications.

When an application is found to be non-compliant with ownership rules or activity requirements, notifications are sent to application owners according to the configured notification schedule defined in the policy (e.g., every 7 days, every 14 days).

Policy compliance is re-evaluated daily, so resolving the issue (e.g., adding an owner, sign-in activity) immediately stops future notifications.

Notification preferences

You can customize your notification preferences, including Teams alerts, under Notification Settings.

Credential expiration notification logic

When a credential expiration notification is triggered, EasyLife 365 Identity determines the recipient using a priority-based resolution model.

1. Task assignee: If a task exists for the expiring or expired credential, the notification is sent to the user assigned to that task.

2. Application owners and Technical owners: If no task is assigned, the system evaluates the application's owners and technical owners.

• Application owners always receive a notification for each owned app that has expiring credentials.
• Technical owners are added to the list of recipients only if they have been granted permissions to edit the app's credentials.

3. Shared mailbox: If no task assignee or eligible technical owner is available, the notification is sent to the shared mailbox configured during tenant onboarding.

This fallback mechanism guarantees that notifications are never dropped, even when ownership information is incomplete.

If Microsoft Teams notifications are enabled, alerts are sent via Teams by default. If dual notification is enabled, both Teams and email alerts are delivered.

info

The Freemium plan is limited to default notifications sent to a shared mailbox only.