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Version: Insiders

Shared Mailboxes

To see all resources, press the Manage button in the menu bar in top of the EasyLife 365 Admin then select Shared Mailbox. A list of all resources in your tenant will be shown along with the assigned template and policy. You can filter by resource name, by assigned template, by assigned policy, or by the compliance state of the resource.

Bulk Edit​

You can use the Manage app in the EasyLife 365 Admin to change the template and policy for one or more shared mailboxes. You can also enable or disable and delete shared mailboxes.

To assign a new template and/or policy to some shared mailboxes, select them by clicking on the check box next to their name. Then press the Change Template and Policy button just over the list.

  1. In the first step select the template you want to assign to the shared mailboxes. You can also clear any existing template or select No change to just change the policy.

  2. In the second step select the policy you want to assign to the shared mailboxes. Your can also clear any existing policy or select No change to just change the template.

  3. You will see a confirmation dialog with detailed explanation of the planned changes before you can press Do it! to confirm the change.

To delete some shared mailboxes select them by clicking on the check box next to their name. Then press the Delete button just over the list.

The enable or disable some shared mailboxes select them by clicking on the check box next to their name. Then press the enable/disable button just over the list.

What happens if I change a policy?​

If you change the policy that is assigned to a resource, the resource's compliance will be evaluated against the new policy from the time of assignment. If a user has created a Shared Mailbox outside of EasyLife 365 that has only one assigned owner, it will be shown as not compliant in the Policy area if you assign a policy that requires a minimum of two owners. The existing owner will be notified and asked to add at least one additional owner.

What happens if I change a template?​

If you change the template that is assigned to a resource, only the meta data associated with the resource will change. Other properties such as the mail nickname won't be affected. These properties are only set during the provisioning process. If you change the policy that is assigned to a template, metadata of existing groups will not be changed automatically.

Managing Synchronized On-Premise Shared Mailboxes​

Synchronized on-premise shared mailboxes can be managed to a limited extent with EasyLife 365 Mail:

  • Adjust Permissions: You have the flexibility to modify access permissions for on-premise shared mailboxes, ensuring the right individuals have the appropriate level of access.

  • Apply Policies and Templates: Implement customized policies and templates to enforce specific security and organizational rules for these mailboxes, aligning them with your business requirements.

  • Creation Limitation: It's important to note that creating on-premise shared mailboxes is not supported through EasyLife 365 Mail. If you require a new shared mailbox, alternative methods may be necessary.

  • Deletion Safeguards: Deleting on-premise shared mailboxes is a controlled process. In cases where an attempt to delete an on-premise resource is made due to governance activities, a person will be notified when this activity is being performed to take further actions.